前台接待访客常用会话（1）
许多规模比较大的公司都有一个接待员,我们通常叫前台.The work of a receptionist is interesting and varied.前台的活可是不少.The work is also important because the receptionist is the first person visitors see when they come to a firm.So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧.Rose is a receptionist at Modern Office limited.In this part Rose will speak to Mr.Hussein,who has an appointment with the Sales Manager Mr.Shelli at 11:30.
ROSE:Good morning.Can I help you?
MR HUSSEIN:Good morning.Is this Modern Office Ltd.
ROSE:Yes it is.
MR HUSSEIN:I have an appointment with the Sales Manager at 11:30.
ROSE:May I have your name,please?
MR HUSSEIN:Hussein.Omar Hussein.I'm from the Gulf Trading Company.
ROSE:Let me see...Ah yes,Mr Hussein.Please take a seat,Mr Hussein.I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA:Mr Shelli's Office.
ROSE:Hello Maria,this is Reception.Mr Omar Hussein is here.He has an appointment with Mr Shelli at 11.30.
MARIA:Mr Omar Hussein?
ROSE:Yes,he's from the Gulf Trading Company.
MARIA:Oh,yes,that's right.I'll come and fetch him now.
ROSE:Thanks.(REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN:Thank you.
MARIA:Mr Hussein?
MR HUSSEIN:Yes,that's right.
MARIA:I'm the Sales Manager's secretary.Please come this way.I'll take you to his office.
前台接待访客常用会话（2）
一般的访客都是提前有预约的.但也有些没有预约的“不速之客”.这个时候前台应该怎样接待这些客人呢?我们看看Rose 是怎么做的吧!
The second visitor is Mr Li.He has not an appointment,but he wants to see Mr Shelli.
MR LI:Good morning.
ROSE:Good morning.Oh,Mr Li.How are you?'
MR LI:I'm fine,thanks,and you?
ROSE:Oh,busy as usual.Do you want to see Mr Shelli?
MR LI:Yes,please.
ROSE:Have you an appointment?
MR LI:Er...No,I haven't.You see,I only arrived in the country this morning.
ROSE:Well,I know he's busy at the moment but I'll ask his secretary when he'll be free.Please sit down.
MR LI:Thank you.
(DIALS)
MARIA:Mr Shelli's office.
ROSE:Oh,hello Maria.It's reception again.I have Mr Li here.He hasn't an appointment but he'd like to see Mr Shelli.When will he be free?
MARIA:Let me see ...Well,Hmmm,he'll be free about 12.30.Can Mr Li wait?
ROSE:Mr Shelli will be free about half past twelve.Can you wait?
MR LI:What's the time now?
ROSE:It's nearly 12:00.
MR LI:Oh that's fine.I'll wait.
ROSE:(TO MARIA) Maria,Mr Li will wait.
MR LI:Right.I'll fetch him when Mr Shelli's free.
ROSE:Thanks.(REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI:Thank you.
ROSE:Where are you staying,Mr Li?
MR LI:At the Plaza.
ROSE:The Plaza?
MR LI:Yes,I usually stay there.
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉.当然,也会有陌生人来造访.这不,Mr Lefere 来造访 Mr Ballito 了.且看Rose如何处理.
MR LEFERE:Good morning.
ROSE:Good morning.Can I help you?
MR LEFERE:Er,yes.I have an appointment with Mr Ballito at a quarter past ten.
ROSE:May I have your name please?
MR LEFERE:Paul Lefere… from the International Hotel Group.
ROSE:Thank you.Please take a seat,Mr Lefere,and I'll phone Mr Ballito's office.
(DIALS)
OPAL:Mr Ballito's office.
ROSE:Hello,Opal.This is Reception.Mr Lefere is here for his 10:15 appointment.
OPAL:Oh yes Rose.Mr Ballito's expecting him.He is in Room 9 on the first floor.
ROSE:Thanks.(REPLACES PHONE) MR Lefere,would you please go up to Room 9 on the first floor.Mr Ballito's expecting you.
MR LEFERE:Room 9 on the first floor.
ROSE:That's right.The stairs are on the left.
MR LEFERE:Thank you.
