问题描述：
大学英语二第一阶段
Part One Reading Comprehension
Section A
Directions: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter for each item on Answer Sheet with a single line through the centre. You may not use any of the words in the bank more than once .
Questions 1 to 10 are based on the following passage.
When a consumer finds that an item she or he bought is 1 or in some other way does not live up to the manufacturer’s claim for it , the first step is to present the 2 , or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to 3 directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be 4 . In such a case, it is usually settled in the consumer’s 5 , assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most 6 when it is done politely but firmly, and especially when the consumer can 7 what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “this stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as possible. But if a polite complaint does not achieve the 8 result, the consumer can go a step further. She or he can threaten to take the seller to 9 or report the seller to a private or public 10 responsible for protecting consumers’ rights.
A) desired I) organization
B) faulty J) favour
C) decent K) demonstrate
D) court L) indifferent
E) warranty M) effective
F) bet N) frontier
G) complain O) costume
H) settled
Part One Reading Comprehension
Section A
Directions: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter for each item on Answer Sheet with a single line through the centre. You may not use any of the words in the bank more than once .
Questions 1 to 10 are based on the following passage.
When a consumer finds that an item she or he bought is 1 or in some other way does not live up to the manufacturer’s claim for it , the first step is to present the 2 , or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to 3 directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be 4 . In such a case, it is usually settled in the consumer’s 5 , assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most 6 when it is done politely but firmly, and especially when the consumer can 7 what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “this stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as possible. But if a polite complaint does not achieve the 8 result, the consumer can go a step further. She or he can threaten to take the seller to 9 or report the seller to a private or public 10 responsible for protecting consumers’ rights.
A) desired I) organization
B) faulty J) favour
C) decent K) demonstrate
D) court L) indifferent
E) warranty M) effective
F) bet N) frontier
G) complain O) costume
H) settled
问题解答：
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