英语翻译顾客满意度的调查广泛应用于服务及其他行业中.由于调查结果来自于大量的顾客,而不同的顾客往往有不同的意见和感受,特

Investigation of Customer Satisfaction is widely applied to service trades and other industries.The result of this kind of investigation is usually shown as a frequency distribution due to different levels of satisfaction because it stems from a great amount of customers and different customers usually have different feelings and opinions,especially when a business's services are not identical.In practice,the result of one investigation is often treated and quoted in the form of the mean of different customer's satisfaction rate,so that quite a lot of important imformation is lost.Research in this thesis reveals that the uncertainty of the evaluation of customer satisifaction can exert important influences on the general service quality and overall evaluation of satisfaction of an organization.