面试问:如果顾客到店里试穿衣服或鞋子,但不买任何东西.

问题描述:

面试问:如果顾客到店里试穿衣服或鞋子,但不买任何东西.
what would you do to customers who come to the shop.try on the clothes but not buy?
面试时这问题该怎么回答比较好!
1个回答 分类:综合 2014-09-30

问题解答:

我来补答
很多顾客都是只看,不买,
但如果看到中意的,原来不准备花钱的,
他也有可能会买.顾客买的不仅仅是衣服,
还有服务,即使他没有买,
他对店铺良好的印象也是对品牌的很好推广.
就像楼上说的,
不管他买还是不买,都是潜在的顾客,
以最好的服务态度继续服务.
Though many people are just window-shopping,it doesn't necessarily mean they won't buy anything if they see something they really like.Customers buy not only products,service is also our merchandise.Though we cannot benefit directly from this customer,nice service will impress him/her,which could be seen as effective brand promotion for us.Every shopper is a potential customer,I do everything I can to serve him/her.
 
 
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