英语翻译首先与客人微笑寒暄,然后按照客人需要和要求给人客人办理入住手续,其中包括询问客人有无预定,是不是第一次来,对于楼

The front desk clerk workflow (SOP):
First:greet guests with smile,then checking in the guests as they ask,include ask them reservation or not,frist visit or not,is there any specific request for floor and room type,ask guests to show their certificates,charge deposit,etc.Finally,do a brief introduction to guests about the breakfast hours and where is the room,and the guests will fully feel our enthusiasm.