翻译!急．英文投诉信．

My computer accidentally drop the product on 2008.3.31 ,and I phoned to Customer Service department that day but didn't recieve a reasonable response.According to DELL's CompleteCover Service ,my computer should be changed by a new one.But sir yang of Customer Service department who servied me at that time deny that DELL has such kind of service,just agree to change a better one for me latter.What a kind of irresponsible saying!CompleteCover Service shoud be a agreement which begins from the time I buy the machine ,but not changed by anybody's casual words.I hope you can slove this problem equitably after you see this email.
兄弟啊,您买的DELL本本出问题了?肯定很着急,我也才买的本本,虽然是台湾机,所以将心比心,希望你能早日解决···