What do you think may halp to clear up misunderstandings in

In daily life we face many communication and conversation can lead to misunderstanding in our life,if we can not deal with it correctly,we can get into trouble in our daily life.
a:i am not good in dealing mu temper recently and what should i do?
b:you should analys the intention of other party's need and look for some solutions and decide what is the best answer to the solution.
a:then where do i to acquire all these communication and conversation skills
b:you should get more books relevent to this topic and always get help from those good in dealing human relation experts.