问题描述：
英语翻译
In todays health care environment,where high stress levels are all too common and patient safety,quality care,and financial constraints are everyday concerns,nurses play a vital role in promoting a productive work environment in which trust and rapport among the health care team members is common and all are working towards the same goal—delivery of safe,timely,efficient,effective,and patient-centered health care.Professional,clear,and sensitive communication provides the foundation for creating such supportive,effective health care environments.The first step towards developing a professional communication style is understanding the many complex and varied factors that influence the communication process,such as gender,cultural,generational,and interdisciplinary differences,each of which present many challenges for the nurse who must strive to understand and to be understood.The second step is adopting positive communication techniques,which include developing trust,using "/" messages,establishing eye contact,keep¬ng promises,feeling empathy,using an open communication style,clarifying information and being aware of body language.The third step is for each nurse to reflect on his or her use of negative communication techniques,such as blocking,false assurances,conflicting messages,logical fallacies,and cognitive distortions,that may interfere with effective relationships with patients and co-workers.Recognizing—then avoiding—the use of these negative communication techniques is essential if the nurse is to move toward a more professional communication style.The next step in developing a professional communication style is learning to address and resolve conflict in a positive way.Role-playing with trusted colleagues using the conflict resolution techniques discussed in this chapter can help the nurse become more adept at managing conflict.Finally the nurse's professional communication style can be further developed and enhanced through ongoing study,using the various web resources suggested in Box 17-8 and elsewhere in this chapter.
Demonstrating a professional,clear,and sensitive communication style is essential to the professional nursing skill set.As the foundation for effective,supportive work environments and excellent patient care,professional communication must be one goal every nurse strives to achieve.
In todays health care environment,where high stress levels are all too common and patient safety,quality care,and financial constraints are everyday concerns,nurses play a vital role in promoting a productive work environment in which trust and rapport among the health care team members is common and all are working towards the same goal—delivery of safe,timely,efficient,effective,and patient-centered health care.Professional,clear,and sensitive communication provides the foundation for creating such supportive,effective health care environments.The first step towards developing a professional communication style is understanding the many complex and varied factors that influence the communication process,such as gender,cultural,generational,and interdisciplinary differences,each of which present many challenges for the nurse who must strive to understand and to be understood.The second step is adopting positive communication techniques,which include developing trust,using "/" messages,establishing eye contact,keep¬ng promises,feeling empathy,using an open communication style,clarifying information and being aware of body language.The third step is for each nurse to reflect on his or her use of negative communication techniques,such as blocking,false assurances,conflicting messages,logical fallacies,and cognitive distortions,that may interfere with effective relationships with patients and co-workers.Recognizing—then avoiding—the use of these negative communication techniques is essential if the nurse is to move toward a more professional communication style.The next step in developing a professional communication style is learning to address and resolve conflict in a positive way.Role-playing with trusted colleagues using the conflict resolution techniques discussed in this chapter can help the nurse become more adept at managing conflict.Finally the nurse's professional communication style can be further developed and enhanced through ongoing study,using the various web resources suggested in Box 17-8 and elsewhere in this chapter.
Demonstrating a professional,clear,and sensitive communication style is essential to the professional nursing skill set.As the foundation for effective,supportive work environments and excellent patient care,professional communication must be one goal every nurse strives to achieve.
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