请帮我将下面的中文写成英文,非常着急

Today and yesterday we went to the Italian Visa Centre.(This is the place you get your passports) but we didn't get "L's" visa then we also went to the embassy.Unfortunately the embassy doesn't open to the public.The guard didn't allow us to go pass.We also rang the embassy but the embassy suggested that we should go the visa centre instead.Therefore we still haven't got the passports yet.
取到L的签证是甚麼意思?有没有打错?