英语翻译Responsibilities:-Handle customer enquiries in a timely

英语翻译
Responsibilities:
-Handle customer enquiries in a timely manner in a call centre environment
-Follow-up on customer enquires,fault cases and complaints to assure action
-Communicate with customers and inter-departments to assure actions when necessary
-Identify,investigate and resolve customers' issues
-Prepare correspondence and Call Centre activities related reports
-Shift duty is required,includes Sundays &public Holidays
Requirements:
-College graduate or above
-Customer oriented & interested in dealing with people at all levels
-Good command of both spoken and written English & Chinese
-Good spoken Putonghua is an advantage
-Pleasant,mature,independent and able to work under pressure
-Good inter-personal and communication skills
-Shift duty is required
-Telecom Industry experience is preference