求英语高手来帮我翻译一下,谢谢

求英语高手来帮我翻译一下,谢谢
Hello Jake
Thanks for getting in touch about unlocking your iPhone.
I've checked the IMEI that you've given in your email but I'm afraid to
inform you that it isn't has been used on our network. We can only
unlock the iPhones which have been used on our network. If you've
purchased it from us, I'd request you to use a O2 SIM card in it and
reply to this email. We'll then help you further.
If you've purchased the iPhone from someone, I'd request you to ask the
owner of the iPhone (from you've purchased) to contact us directly.
Please ask him to reply to this email with the following security
information for his account:
- O2 Pay Monthly Number
- O2 Account Number
- IMEI number
- Registered name on the account.
Once we receive the above information from him, we'll verify it with the
information on his account. Once done, we'll be happy to help you with
your query.
I can understand it isn't the answer you were looking for but I hope
I've explained everything clearly to you.
Kind regards
Ankit
O2 Customer Service
Telefonica O2 UK Limited, Registered in England No 1743099. Registered
Office: 260 Bath Road, Slough, Berkshire SL1 4DX.