英语翻译收到货物破损图片我们也表示很惊讶,但我们在我们出货时是不可能出现这种现象的,首先我们是塑料托盘包装,每个托盘只放

We are also so surprised to receive the broken picture,but we are sure that goods are safe when we deliver from our warehouse.The reason are as following, firstly we pack goods by plastic tray, and each tray only has two layer goods,then we shrink the tray and goods together by using plastic film to protect the goods from wet. Secondly we use Forklift truck to assemble into the container,so goods will never broke when we deliver out. Attached detailed pictures are for your reference.
It is possible that the forwarder broke them when loading and unloading them.
By the way,as goods are made by special materials, each carton is very heavy,so I suggest you not stack too high in case goods are distorted.