问题描述：
英语翻译
No discussion of communication is complete without reference to issues of confidentiality and privacy.Breach of confidentiality and the patient's right to privacy through careless gossip has ethical and legal ramifications.Thoughtless conversation in the elevator,the cafeteria,the parking lot,or any other public place has created heartache for the patient and the health care provider alike.
Other sites where communication about confidential or personal patient issues needs to be controlled include the nurses' station,any desks or tables along the halls,and the utility rooms.Such locations are not often viewed as "public" places,but many people pass by these areas and overhear information.Exchange of patient information should occur only between persons with the need and right to know and should take place in private areas.
UNDERSTANDING AND MANAGING CONFLICT
The Nature of Conflict
A major goal of communication is to establish understanding and cooperation with others.However,much of our social environment is characterized by interactions that involve conflict,misunderstanding,and a failure to communicate.When more than one person is involved in the interaction,a potential exists for disagreement and misunderstanding.When the interaction becomes stressful,taking on a competitive,hostile,or oppositional nature,it can be classified as conflict (Mayer,2000).Conflicts stemming from differences in goals or desires are not good or bad.The two fundamental bases for conflict are information (one person has information that another does not have,or two individuals have different sets of information) and perception (people see things differently based on their unique belief sys¬tems).Despite the discomfort,disparate points of view can result in constructive behavior and positive outcomes.
No discussion of communication is complete without reference to issues of confidentiality and privacy.Breach of confidentiality and the patient's right to privacy through careless gossip has ethical and legal ramifications.Thoughtless conversation in the elevator,the cafeteria,the parking lot,or any other public place has created heartache for the patient and the health care provider alike.
Other sites where communication about confidential or personal patient issues needs to be controlled include the nurses' station,any desks or tables along the halls,and the utility rooms.Such locations are not often viewed as "public" places,but many people pass by these areas and overhear information.Exchange of patient information should occur only between persons with the need and right to know and should take place in private areas.
UNDERSTANDING AND MANAGING CONFLICT
The Nature of Conflict
A major goal of communication is to establish understanding and cooperation with others.However,much of our social environment is characterized by interactions that involve conflict,misunderstanding,and a failure to communicate.When more than one person is involved in the interaction,a potential exists for disagreement and misunderstanding.When the interaction becomes stressful,taking on a competitive,hostile,or oppositional nature,it can be classified as conflict (Mayer,2000).Conflicts stemming from differences in goals or desires are not good or bad.The two fundamental bases for conflict are information (one person has information that another does not have,or two individuals have different sets of information) and perception (people see things differently based on their unique belief sys¬tems).Despite the discomfort,disparate points of view can result in constructive behavior and positive outcomes.
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