英语翻译我们检查了订单和库存,仓库已经没有这本书了,我想出现这种情况的原因也许是你收到的是另外一个客户的书,当天他也订购

we checked the order and inventory,we do not have this book in the warehouse.I think this results from the fact that you have received a book that was supposed to be delivered to another client.He booked this book,which is a hardcover version,that day.And we confused with these two addresses,but the delivery record displayed that the orders have been delivered and paid,we may not be able to retrieve the book,we will bear the loss by ourselves.We deal with plenty of orders every day,it is possible for us to make mistakes,but we try very hard to make up for the loss of customers.We sincerely hope that you could understand us,if you could delete this negative feedback,we will provide you with a full refund,and you do not have to return the book,as a little compensation from us.Please again,accept our apologies.